Privacy Policy for Carter Nutrition
Our Commitment to Your Privacy
1.1. Carter Nutrition respects your privacy and is dedicated to safeguarding the personal information of our customers and website visitors. This policy outlines how we collect, use, and protect your personal information in accordance with applicable privacy laws and regulations.
1.2. We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, when relevant, comply with the EU General Data Protection Regulation (GDPR).
1.3. "Personal information" refers to any details that identify you or can be reasonably linked to you, such as your name, contact information, or other identifying information.
1.4. You can contact us in writing via email at hello@carter-nutrition.com for further information about this Privacy Policy.
Types of Personal Information We Collect
2.1. Carter Nutrition collects personal information that you provide to us directly, through our website, or in other interactions with us.
2.2. This may include basic details such as your name, phone number, address, and email address, necessary for us to provide information, updates, and process your orders.
2.3. We may also collect additional information when you provide feedback, update your preferences, participate in surveys or promotions, provide financial information, or communicate with our customer support.
2.4. Any other information you voluntarily provide to us during your interactions with Carter Nutrition may also be collected.
How We Collect Your Personal Information
3.1. We collect personal information from you through various means, including when you interact with us electronically, visit our website, or engage in business with us. Additionally, we may receive personal information from third parties, which we handle according to this Privacy Policy.
3.2. By providing your personal information to us, you consent to its collection and use in accordance with this Privacy Policy.
How We Use Your Personal Information
4.1. Carter Nutrition may use your personal information to provide you with information about our products and services and to inform you about new offerings that may interest you.
4.2. We will only use your personal information for the purposes for which you have consented, which may include:
(a) Providing products and services; (b) Managing and administering our business activities; (c) Developing and improving our products and services; (d) Communicating with you via various channels such as telephone, email, SMS, or mail; (e) Investigating complaints; and (f) Complying with legal requirements.
If you choose not to provide certain personal information, it may impact our ability to provide you with products, services, or full access to our website.
4.3. We may disclose your personal information if required by law, such as in response to a court order or law enforcement agency request.
4.4. In the event of a business change, such as a sale or transfer of assets, we may transfer our databases containing your personal information to the extent permitted by law.
Disclosure of Your Personal Information
5.1. We may disclose your personal information to our employees as necessary to fulfil the purposes outlined in this Privacy Policy.
5.2. Any third-party disclosure of your personal information will be handled in accordance with this Privacy Policy.
General Data Protection Regulation (GDPR)
6.1. We adhere to the principles of fairness, transparency, and lawful data collection and use as outlined in the GDPR.
6.2. Depending on the data collected and its use, we process your personal information as either a Processor or Controller under the GDPR.
6.3. We collect and process personal information with your explicit consent or as necessary for our legitimate interests, contractual obligations, or legal compliance.
6.4. We do not collect sensitive personal information unless explicitly provided with your consent or as permitted under the GDPR.
6.5. If you reside in the EU, you have rights regarding the use and control of your personal information under the GDPR, which we respect and comply with.
Your Rights under the GDPR
7.1. If you reside in the EU, you have rights including access, correction, deletion, restriction, objection, and portability of your personal information.
7.2. You can exercise these rights by contacting us using the details provided in this Privacy Policy.
7.3. We may verify your identity before addressing your requests.
Security of Your Personal Information
8.1. Carter Nutrition implements security measures to protect your personal information from unauthorized access, misuse, interference, loss, or disclosure.
8.2. When engaging data processors, we ensure they comply with GDPR requirements and have adequate security measures in place.
8.3. While we take precautions, we cannot guarantee the security of information transmitted to or from us over the internet.
Access to Your Personal Information
9.1. You can request access to the personal information we hold about you, and we will comply with applicable laws regarding your request.
9.2. If you believe your information is inaccurate, incomplete, or outdated, you can request corrections or updates.
Complaints
10.1. If you have concerns about our privacy practices, please contact us. We take complaints seriously and will respond promptly.
Changes to Privacy Policy
11.1. This Privacy Policy may be updated periodically, and any changes will be effective immediately upon posting on our website.
Website
12.1. When you visit our website, we may collect information such as your browser type, operating system, and previous website visited, to improve our services.
12.2. We may use cookies to analyze website traffic and enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit certain functionalities.
12.3. Our website may also use cookies for targeted advertising through third-party services like Google AdWords.
12.4. Links to third-party websites on our site are provided for convenience and do not signify endorsement. We are not responsible for the privacy practices of these websites.